Frequently Asked Questions

Everything you need to know about your next tech upgrade.

What is the standard shipping time for electronics?

We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.

Do your products come with a manufacturer warranty?

Yes, all electronics sold at Level Up come with a minimum 12-month manufacturer warranty. Some premium items include extended coverage options at checkout.

What is your return policy for opened items?

Items can be returned within 30 days of purchase. If the seal is broken, a restocking fee may apply. Products must be returned with all original packaging and accessories.

Are your products brand new or refurbished?

Level Up primarily sells brand new, factory-sealed electronics. Any refurbished items are clearly labeled and have undergone a rigorous 50-point inspection process.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for high-value purchases.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery progress.