Returns & Exchanges

At Level Up, we stand by the quality of our high-performance electronics and offer a 30-day window for returns on all hardware and accessories. If your gear doesn't meet your expectations, we are committed to making it right with an easy exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and protective inserts to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 3-5 business days.